Safe and secure care

We strive to ensure that the issue of patient's safety receives key consideration in all aspects of the healthcare we provide.

It is therefore important that we are all aware of that sometimes things can go wrong, even in the provision of healthcare. Mistakes are not a random occurrence – rather, they are often due to shortcomings in underlying procedures or problems within the organisation.

Working in the healthcare sector, we must always report any deviation that results in personal injury. We investigate the incident (the deviation) and implement appropriate measures to ensure it does not happen again.

The healthcare guarantee is a statutory element of the Health and Medical Services Act. This guarantee specifies the time limits within which you should be offered healthcare from the County Council or the Region.

It also states the maximum time you should have wait to receive the healthcare you need. Different time limits apply for primary care and specialist clinics. 

The healthcare system is governed by laws and regulations in order to ensure the provision of safe and secure healthcare. 

Processing of personal data within Stockholm Health Care Services, Region Stockholm

Every time you are in contact with the healthcare system, information about you is registered. The ways in which we may register and use your personal data are subject to strict regulations. This means that we have a great responsibility to ensure that your personal data is processed in the correct way, so that we can provide a good, secure service while also protecting your personal privacy.

Applicable laws and regulations

• The Patient Data Act
• The Health and Medical Services Act
• The Act concerning Support and Service for Persons with Certain Functional Impairments (LSS)
• Patient fees and high-cost protection
• The Patient Act
• The Patient Safety Act
• Confidentiality
• Convention on the Rights of the Child

All the healthcare you receive is documented in your medical records.

Collated medical records

Within the counties of Stockholm and Gogland, we use collated medical records to make sur we provide you with the best possible healthcare. This means that we and many other care providers (for example, hospitals) can access all of your medical records. The purpose of this is to ensure that you receive the correct treatment. You have the right to say no to the collation of medical records. 

Confidentiality

Nobody who does not have a healthcare relationship with you may read the information contained in your medical records. As a patient, you are entitled to receive a list of the people that have accessed your medical records.